Delivery & Returns

Delivery

We provide FREE shipping within the Toowoomba region, and for orders outside Toowoomba above $250.00 (excl. GST). 

Orders outside the Toowoomba Region that are under $250 (excl.GST) will encounter the delivery cost; this cost will depend on type of delivery requested by the customer, e.g. Aust-Post, your local delivery service, etc. 

Orders that are placed before 11am will be processed and sent out that day and any orders placed there after will be processed and shipped the day after.

In the unlikely event that an ordered item isn’t available, or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

For orders outside Queensland – please contact us regarding your enquiry.

 

Returns

SFASS offers a flexible return and exchange policy.

Should the item you buy not be exactly what you expect, simply return the product to us within 7 days, unused and in the original condition and packaging.

Provided the items are returned to us unused and in the original packaging within 7 days, we will exchange it for another item, offer a store credit or refund your money, the choice is yours.

Used or damaged items that are returned will not be accepted.

When items are returned for exchange for change of mind purchases, there will be a re-delivery fee charged.

Unfortunately SFASS does not cover the cost of any return postage for change of mind purchases.

If in the rare instance there is a manufacturing fault with your item, please contact us immediately when your delivery is received.

We will happily organise a repair or replacement item or credit you for a future purchase, in line with manufacturer’s warranty.

A re-delivery fee will not be charged for exchange of any faulty items.

 

Please contact us to advise of your return and/or exchange and address returns to:

Sports First Aid Services and Supplies 

3 McCubbin St 

Wilsonton QLD 4350

For all returns, we highly recommend registered post as SFASS does not take responsibility for items returned that become lost or are not delivered to us.